Product
Returns & Refunds
This policy applies only to physical products purchased through our online shop. Hair and makeup appointments are subject to the separate booking and cancellation terms provided when booking.
1
Returns & Exchanges
Our shop products are made to order especially for you. We do not accept returns or exchanges for changes of mind, sizing selections, or color preferences. Please review product descriptions and size charts carefully before ordering.
2
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or different from what you ordered, please contact us promptly through our website’s contact page. Include your order number and clear photos showing the issue.
Issues must be reported within 30 days of delivery. Eligible items qualify for a free replacement or refund. Please do not send items back unless instructed.
